Home Forums Discussions Problems Lab Import issue

This is a moderate annoyance, but it happens frequently to me and I wonder if anyone else has had the same experience. Occasionally, two or three times a week, while doing lab imports, I will get a message that a patient's name is not in the database (usually a dash missing, digit transposed, something like that), and I will find the correct patient then hit OK. This is what is supposed to happen and if the import resumes after that everything is fine.

But about twice a month I have to repeatedly put in the same name multiple times until if finally sticks.

Has anyone else had this problem?

yes. I don't think the system "remembers" names like that. I think next time you run labs on that patient you will have to do it again. Wish it did remember.

Is there more than one test being imported for that patient perhaps at the time?

It just means that the lab has entered the data differently from what you have in Amazing Charts. Check with your lab and have them correct it, if possible. Some software programs don't like hyphenated names.

I think people are not understanding what I am complaining about here.

Everyone has data entry errors and this is not alarming. When I get one I usually just match the chart to the correct record, hit OK and move on.

But occasionally one patient will need to be repeatedly matched up to 10-12 times for one single test. This has happened with all three of the labs I import with. Evidently nobody else has had this problem so far. I would use tech support but it happens so rarely I can't typically be bothered.

We are experiencing the same problem. There was a problem with the lab interface, which had been working perfectly well, until it went "dead." This morning (more than a month later), AC notified us that the interface was now working. Over 130 lab reports were awaiting import.

We began the batch import process and after processing a few items, we hit the same problem that you, eallenmd, described--the AC message declared that the lab's patient name did not match any names in our data base; matching the name and hitting OK, just brought the same message back (after a time lag). Like you, we discovered that bringing up the matching name and hitting OK, worked after repeating the same procedure several times.

Following AC's usuall advice (on their website), we rebooted the computer. Same problem. Now, it's one name after another that the interface isn't recognizing in our data base.

It could take days to process those 130+ patient records using this procedure. And, remember, that while importing, AC won't let us do any of our regular work, like registering patients, booking appointments, etc., on that computer.

Also, I tried to access the current patient in question via another computer, so that I can see what was imported (if anything) and what was not. An error message "There was a glitch in the matrix..." appeared and froze AC. Can't delete the "Bug Report"--even after filling it in an sending it off the AC.

It wasn't the labs problem before and I don't think it is now. I suspect that something is messed up with the interface.

Secty's leaving now. I'll reboot her computer and discontinue the download until AC can figure out what's going on. As far as I'm concerned, the interface doesn't work.

Mory

DrPearl, yes, this is exactly what happens to us. It ties up a computer for a very long time and if it happens on more than one patient is extremely frustrating.