Home Forums Discussions Problems Largest Backup Size Uploaded to AC??

I recently fixed a long standing backup problem where my local hard drive was too small to fit my backups. Now I have a new issue... the backup completes, along with a external HD copy, but hangs when uploading to AC. I didn't have this problem before when the backups were failing due to space... no issues uploading bad, incomplete, backups... but now that my backups are up to 30+ GBs, I can't seem to get them to upload. What's the largest backup size you've been able to successfully upload?

Thanks,
Corey

More than likely, you will need to do the backup without the import items. It will actually be small, probably much less than 1 GB.

You can then use another program to backup your import items to your other computers.

You should probably look at the resolution you are scanning documents. 30GB is huge. I have >4000 patients, have been using the program in one office for 7 years have imported all the paper charts and the file is <3 GB.

To backup without imports you need to go to the advanced options in the lower L corner. You will find radio buttons to exclude certain items (like the import items.)

First, are you still backing up to a local drive? That probably isn't that helpful. The largest backup you can do online would be one that doesn't take longer than four or five hours. You are completely limited by bandwidth. Say, you are using eSATA external drives. Your transfer speed will be 3Gb/s. Say, you are lucky and have fast upload speed on your Internet. You may get 5Mb/s. Even using USB2.0, you will get 480Mbs although there are issues of overhead and burst speed, etc. So can you see where the USB2 is going to be 100 times faster than your upload.

Uploading your imported items (as Wendell says) just isn't a good idea. Just back them up to an external drive and back up your REALLY important data using the AC backup.

Again, Wendell, is correct about your amount of data. 30GBs is a HUGE amount. I have been doing this seven years, and I have around 6GBs of data.

If you must back up offline, use Jungle Disk or something like that. This way you aren't backing up the same data over and over. You can use dedupe which is waaaaayyyyy more efficient.

My backup is no longer going to an old server I am using for this purpose. It is being uploaded to AC and it used to go to the server but no longer. Also, I do not see that it is saving on the current server's data drive like it used to. I am still running 5.029. Whassup?

Well, I would consider yourself lucky. Most of us don't want it going to the default folder in AC.

I guess the first thing I would try would be to run the backup and check the boxes next to the three errors phrases. If you get an error, do one at a time until you figure it out. Are you getting a confirmation message?

You shouldn't have to, but are you running AC backup directly from the server? Run it as an admin (something you shouldn't have to do either).

Next, I would actually browse to the BACKUP folder in the AC folder and see if it can back up to that folder. Try it by browsing and try it by UNC. \\Server\Amazing Charts\Backup

If you can't back up to that folder, then it is likely a sharing or permissions problem. The Backup folder is a child folder and should inherit the same permissions as the AC folder. But, you may want to try actually giving it permissions and be sure the computer's user that it is backing up from has permission to access it.

Well, I am glad that it is not backing up to the data drive as I too have complained about that. But what I don't understand is why it all of a sudden stopped. I will try your suggestions.

I wonder what would happen if you grabbed one from another computer and replaced it?

Nope, still not backing up to the data folder. Oh well, I am getting my CrashPlan and Backup Assist external backups as well as my AC online backup so I guess I am covered.

I find backup problems on version 5.17. On 5.029, backup worked to all locations but sometimes did not work automatically. Now it works automatically but not to all locations. guardian angels not helpful yet.

Also check your firewall on the computer you are backing up from. Or if you have McAfee, delete it.

Fixed it. Mapped network location as a drive letter!