Home Forums Discussions General Discussion Same question, Sorry, couldn't find thread

I asked once before and didn't understand answer.
Once I have received erefills once on a particular medicine, will I have to go through the yellow to white transition process the next time I refill that same medicine?

From what I understand, the pharmacy request must match the demographics, drug name and dose exactly with the patient's data in AC. Otherwise, the text is yellow, until the match is confirmed by clicking on the box for each yellow section.

This needs to be done for each refill request that does not exactly match the AC data.

Think about it, though. It is still 100 times simpler than any other method. And, I would think it would get easier as more of them become alike. Kind of like codifying. But, I guess it will still continue to happen.

The pharmacies need to standardize, as we are forced to, to use the codified names for the meds. They also need to use the correct spelling for the patient's name. That accounts for most of our "yellow text" boxes.

Hi Dr. Roberts,
The matching process in 5.1 is based on the information in your Amazing Charts database matching what information the pharmacy sends when they request the renewal. Things like shortening a name, for example, from James to Jim can cause the mismatch. If you have the patient entered as James and the pharmacy sends over Jim, because that is how they have the patient listed on their end, the record won't match and you will need to manually match it. Once matched, it will save the record of the renewal to the med history for James in Amazing Charts, but it sends the renewal to the pharmacy with Jim on it as you are renewing what the pharmacy sent. The same rule applies for any other mismatched demographic or medication information.

Many times the mismatch is started when the pharmacy enters the patient info in manually on their end or they already had the patient on file before you sent them a prescription for that patient. In those cases they may not have entered the patient data exactly as you have it in AC so it comes over unmatched, ensuring practices need to manually match it to the appropriate patient before it will be allowed to be renewed.
I understand this can be a time consuming process but unfortunately we cannot control how the pharmacies keep the patients listed on their end.

Thank You,

Joe

It is the middle initial that they do not include 90% of the time. It seems it would be easy enough to eliminate the need to match the middle initial and just do first and last name and DOB. As Bert says, it is definitely easier than the way we were doing it before but in this day and age, it seems entirely unnecessary.