Home Forums check in Kiosk

Indy,

how big a deal is to custom design a kiosk? Felt silly yesterdya seeing an iPad toting 50 yr old being handed a clipboard and pen to register.

replace the clipboard with a touch tablet or podium style touch kiosk. Initially simple demographics and insurance info updates in later versions add family history and medication verication etc. BIG LETTERS AND BUTTONS...KISS principle. Would settle for a paper print out til it was interfaced with AC via the PM module. this would not only help brand a practice, it could free up staff time.

2. way down the road ... an app with pracice logo for patients allowing scheduling, rx refills and limited medical hx - I digress

the first idea seems doable... there was a similar product offered at the last ACUC ... I thought it was too clunky and a bit gimmicky.

Gino,

What a creative soul my friend! You fit well amongst this crew of characters.

Having made a few touch kiosks in my day, they are do-able and frankly cost far less than 15 years ago.

I can think of several ways to do this, but I need to do a little research first.

I'll update this post in a bit.

I have always wondered what the rate of touchpads walking out the door with the patient would be. Our front desk gets busy at times, and the receptionist can't pay attention to three things at once. Do folks chain them to the desk or something?

If I were to do this, it would be a kiosk or two or tethered pads with one area allowing seated enty - It is difficult enough keeping pens.

OK, Good. I thought I was missing some essential element regarding human nature.

It will need to be tethered for power purposes, so a a stainless 'keeper' fits the play as well. The other option is a pedestal setup, which would be s better long-term approach.

We have bolted a monitor to the wall facing the patients at the check-in desk. It is actually a split screen for the front computer. The receptionist drags the demographics page onto the screen for the patient to view and verify their information. The patients love it and feel that we are very high tech. New patients still need the clipboard in order to get that all important signature. That is the cheapest kiosk I could come up with!

How does your staff see the demographics to correct information or drag back?

I know a gyn who does what I originally wanted to do. She has a room w/ several el-cheapo pcs. Patients come in, and the front desk person takes them to the pc room. Here, they log into their account, verify their demographics, and fill out a brief questionaire on the reason for their visit (or a long one if they are a new patient). This goes directly into the emr and the pm system.

Phreesia basically is this system. I would be up for helping Indy with what doesn't work well with phreesia, and rather then just touch pad, i would like to see a keyboard at hte kiosk. there are a lot of people who would rather type then touch. thati s my biggest complaint with the phreesia pads..it is a touch pad system and it has a integration with amazing charts how ever the touch pad part is longer to get stuff typed in like long medications or long family and past history.

Let me know how i can help!!!

wayne can you find out what EMR they use? i know that there are certain emrs that even allow patients to do this from home up to 24 hours before their scheduled appointment!

I believe the computer guy put some type of splitter adapter for the second screen. The receptionist pulls up the demo page, then drags it all the way off the right side of her screen and to the top and then drops it. Now it is viewed on the patient's screen. The pt relays any changes. The receptionist moves mouse off the right side of screen and to the top to grab the page and drags it back. With practice, you do not need to see the pt's screen to do this. If they "lose" their grip on the demo page, it has actually been a fun-filled event of the pt telling the staff where the mouse is. They did get the hang of it pretty quickly and that rarely happens now. Again, it was a cheap solution that saved paper and makes us look high tech. We plan to add a screen saver with changing messages: such as "FLU SHOTS NOW AVAILABLE" or "ASK ABOUT THE NEWLY AVAILABLE MEDICARE WELL EXAMS". Currently the screen saver is a tropical island which has proved to be quite relaxing to those waiting.

I can find out..I used to know. It is one specialized for gyn though.