Home Forums Discussions General Discussion Quest Labs Interface

Has anyone installed the new Quest Labs interface? Is Quest charging you a fee for using it (not AC, Quest).

Wayne

Wayne,
We have yet to activate the interface as we too were trying to let someone else "go first". Seeing how AC tech support are not going to service us with normal levels of support, then I hesitate to put my office and its systems on the line as the "first, beta type" tester. Last time we got hurt in a beta type situation, somehow we ended up getting labeled as the bad guys who had come groveling back in.

But to answer your question, our very nice Quest lady said that the Quest side of things would be free. She even went so far as to say that "we pay for it all". But that does not include the AC interface expenses, just their System 360 thingy or what have you. But they should be willing to come to your place, set it up and get it working all on their dime I think. But again in our present situation and status, we are not frontliners anymore. We need to let someone else take the lead...

Anybody using the Amazing Charts / Quest Interface? My Quest rep didn't seem to know how to implement it. Currently am using the web version of "Order tests and view Results" on www.questdiagnostics.com (without interface to amazing charts).

It's funny, but I got a message from our MA Michele that someone from AC called and basically said that she is ready to help us with our Quest interface whenever I am ready. I wonder if this includes all needed tech support? There still seems to be a conflict as to whether theres is or there is not. I'm getting more and more leary about engaging in extra activities until this one issue is properly sorted out....

I'm Just kind of wondering how AC came to call me? I did talk to a local Quest Rep quite some time ago about the interface; but I never directly contacted AC about such to my memory. Did Quest contact them about us and our office?

But my big question that I think everyone should have is the following: Why won't one or both of these companies develop a handout or a post of a detailed explanation of how this all works, in what order, who does what when, and in the end what you really need to be ready, what you get and what is everyone's role in all of this??? This way folks will understand the process and start it at "step one". They will know what is expected of them and what to expect from both companies and in what order. This is just so silly. It just makes common sense to lay this all out. It stops all this bickering back and forth, and properly defines each parties role in the process. Lastly, it allows us the end users to understand what we are getting into, and what our end of the deal is so we can say a comfortable, yes or no.... What gives here???