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by ffac - 04/07/2025 7:54 AM
phantom printer
by imcffp - 04/01/2025 9:53 AM
AC v12 mandatory upgrade
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Calculating sigs for Peds and FP
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Enlarge Text box
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Replace Updox?
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imcffp Offline OP
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I started my AC Saturday and saw a new update.

Has any one made the upgrade?

I am a little gun shy after upgrading to 5.15, then having to roll back.

We eventually got it after angel support helped.


Frank J. Paiano, DO, FACOI
Internal Medicine of Central Florida, PA
The Villages, FL
Joined: Jul 2009
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I don't know what the upgrades are with 5.16. So barring something necessary, I think I will wait for 6.0 towards the end of the month.


Bill Sullivan
Private practice psychiatry
Sierra Vista, AZ
Joined: Feb 2009
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End of the month??? I find that hard to believe! That would be great though!

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Jon is still hoping for around the end of the month - that will be the meaningful use certified version - not Practice Management.


Steven
From beautiful southwest Washington State.
www.facebook.com/WillapaFamilyMedicine
Joined: Feb 2009
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So how far behind is practice management?

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I still haven't gone to 5.1 yet, let alone 5.16. Just too many computes to update that I already screw up as it is.

There is ONE thing, though, that may convince me to upgrade to 5.1.5:

YOU CAN NOW PUT 35 CHARACTERS IN THE MIDDLE NAME FIELD! Sorry, Jon. And, the funny thing is, someone must have had a problem with it. What is wrong with an initial. At least for that person who had more than 34 characters in their middle name.


Bert
Pediatrics
Brewer, Maine

Joined: Apr 2010
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I made the upgrade to 5.1.6 today.
I have not use it yet. No problem with the upgrading process noticed.


Mohamed Salem MD, FACS
General Surgery
Northwest Ohio
Joined: Oct 2007
Posts: 667
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I was disappointed by the small middle name field myself. Only 35 characters? What will this guy do?

Wolfeschlegelsteinhausenbergerdorffvoralternwarengewissenhaf
tschaferswesenchafewarenwholgepflegeundsorgfaltigkeitbeschut
zenvonangereifenduchihrraubgiriigfeindewelchevorralternzwolf
tausendjahresvorandieerscheinenbanderersteerdeemmeshedrraums
chiffgebrauchlichtalsseinursprungvonkraftgestartseinlangefah
rthinzwischensternartigraumaufdersuchenachdiesternwelshegeha
btbewohnbarplanetenkreisedrehensichundwohinderneurassevanver
standigmenshlichkeittkonntevortpflanzenundsicherfreunanleben
slamdlichfreudeundruhemitnichteinfurchtvorangreifenvonandere
rintlligentgeschopfsvonhinzwischensternartigraum



Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM
Joined: Oct 2004
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probably something self-destructive. Or, he could change that to his first name.


Wayne
New York, NY
Hey, look! A Bandwagon! Let's jump on!
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The refill of Rx is wonderful. No problems of substantial merit
have been noted. The time saved with the Rx refill and other upgrades are worth it.


Joined: Mar 2009
Posts: 338
imcffp Offline OP
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I might be missing something.

What is the rx refill?


Frank J. Paiano, DO, FACOI
Internal Medicine of Central Florida, PA
The Villages, FL
Joined: Apr 2010
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I am confused at what half of these things do, but Bert will just say I am confused in general, oh well.

Question for those using 5.15, anyone try using the icd9 code from the chart rather then searching? I don't get it? I don't get what that space is supposed to pull up as you type.

Now how many of I did i confuse?


Ketan R Mody MD
Elite Sports Medicine Institute, Ltd
www.ELITESMI.COM
Westmont IL
Joined: Feb 2010
Posts: 17
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Where is the upgrade for 5.16 located? Is it available for everyone to download?


Insurance/Billing
Office of Geetha Subramanyam, MD
Family & Geriatric Medicine
Joined: Jun 2008
Posts: 325
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Hi Chandra, It's on amazingcharts.com > support > I Want to Help Myself > Current Beta Version. It's available to all subscribers to AC support.

It's up to 5.1.7 now: http://amazingcharts.com/support/i-want-to-help-myself/current-beta-version/

Joined: Jun 2009
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For Medicare reporting (2010), one site jumped to 5.1.5 in Dec 2010. We subsequently isolated a bug that has to do with the Rx printer, which when I get a chance, I will write up what we learned about fixing it; it involves registry edits, so not for the weak of heart, or people flying without backups.

Most practices I have talked with is waiting for other Penguins to jump into version 6, then will pile in behind them if there aren't horror stories. [allusion for those who have seen Penguin behaviors on NatGeo or similar]


Indy
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www.BestForYourPractice.com
Our Name is Our Creed

Moderated by  ChrisFNP, DocGene, JBS, Wendell365 

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ShoutChat
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Mark@AC: NewCrop just informed us that there is an outage. They are investigating, but no ETA at this time.
koby: yes what a combo new crop and AC reliable as Amazon......NOT
Mnemonic: A lot of fake stuff on Amazon, Just saying.
koby: but they take it back....NewCrops fixed
Mark@AC: Updox System Issues An update has been posted We will be taking the application offline at 4:30 PM (Eastern) to perform emergency maintenance. The application will be down for approximately 1 hour.
AmazingDave: 10/14. Multiple eRx failures. Anyone else?
JBS: eRx not working for us this morning 10/15 630am Eastern
JBS: Looks like its related to the migration - we completed it by NewCrops apparently doesnt think so
beagle: updox is downdox again, 10/15
JBS: updox back up... now if we can just reach Ac to restore eRx
DocMark: eRx is up for us but slow, unworkable
BrotherJon: eRx issue for many. New Crop and AC working on it.
ChrisFNP: yep, refills have crashed twice today
Dr M @ EmmFamPr: newcrop down for us also; and we did the migration; unable to send anything electronically
ChrisFNP: Any updates fr us in the CST area?
ACZ: Still no fix to prescibing. Nobody available from AC last time I checked. I have an email request in. Anyone else?
ACZ: update on prescribing: After calling thursday morning and leaving a message, received call from AC. They changed something on their end, and prescribing is fixed.
eriklloyd: 11/11/24 - Prescription failure for us. Anyone else experiencing issues?
Pinky: Yes. Prescriptions aren't going through.
beagle: anyone contact ac and get eta fix?
AMCS: Same
AMCS: This is from newcrop: New incident: Investigating We are currently investigating an error that may occur when attempting to transmit prescriptions. This is resulting in prescriptions remaining queued. Our engineers are working on resolution presently.
Bert: I am sure AC knows. It's probably a NewCrop issue and they are working on it
Pinky: It is working now. 1pm EST. 11/11/24.
Clem Surak: Is anyone else using ACPM and the EOBs are not matching up to patient accounts and the EOBs are having to be retyped into ACPM? Started a couple of weeks ago. Payer IDs are correct and match the EOB payer IDs.
tcosta: @ Clem Surak: yes, this has been going on for MONTHS in our office. We've been told it's the payers fault and it has to do with loop segments and payer response. Doesn't make sense to me, considering it's ALL the time now on multiple EOB's a week.
tcosta: It almost never used to happen and now it's constant.
tcosta: ACPM is extremely short staffed and it's taking them days to respond and fix the issue.
Clem Surak: Yes, it has been getting progressively worse. I have a ticket logged, but have not heard back, so I keep retyping the EOBs so that our accounting is up to date. Hope the migration to the new Clearinghouse fixes this issue. Thanks for the response.
Bert: Can anyone tell me where the post is from AIDevelopment
ChrisFNP: Anyone else experinencing sloooowwww prescribing? 11/22/2024 1550CST
Reena: eprescribing has not worked for me all day
awcenter: Anyone having problems with escribe this morning
ChrisFNP: 12/16 very slow escribe but working
ChrisFNP: I think escribe is already on Holiday 12/20
beagle: Alas, random escribe slow downs unfortunately par.
DRMO: anyone else having problems with e-prescribing today? Had issue on Friday also, but it autocorrected. now back 12 30 24
ChrisFNP: can't validate for controlled
DRMO: AC support did a remote assist. problem fixed. TY
ChrisFNP: MIne corrected about 2 cst
Headcase: I cannot Rx Fioricet last few days, put in support ticket....
Headcase: This Fioricet thing probably is of limited general interest, but I was able to send generic...
Bert: This sucks
ChrisFNP: A/C meeting today at NOON EST
ChrisFNP: Meeting is 2/26/2025 should have an email with the invite
koby: does it matter if NewCrap is worse on a Friday than a Monday?
ChrisFNP: nope, both are busy for me
lesmar: "Prescription batch error. There was an unknown failure trying to complete the prescription batch for [patient name]."' I was just trying to send a refill on narcotic medication. Any suggestions would be greatly appreciated. Thanks
ChrisFNP: 3/18 Does anyone else feel like the prescibing is slower than usual?
ChrisFNP: AC meeting today if anyone is interested, 3/19
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