Home Forums Discussions General Discussion V5.1

I loaded on 64 bit machine no problem. But that is not my database (32bit) system. Does is only matter if your database is on the 64 bit machine?

On Friday they had only seen the loss of registry once and I was finishing with that about 1 pm their time. That program fixed it but I had to do it on all my machines and not sure if that was because of what version I had......

It most likely depends on your 32-bit OS. Personally, I wouldn't go by those who have success on here, but on those who do not.

When your database crashes due to 5.1, the fact that five people post that "woo hoo it worked just dandy for me," is not going to help much.

When the big boys like Adobe, Microsoft, Apple put out a late beta or a new release, you can count on the fact that it has been tested and retested and re-retested, and it is going to install and run smoothly.

When talking about new software and your practice data, you should think about two things:

1. It is a beta. A beta is a beta. It one iteration away from an alpha.
2. You can either learn from other's mistakes or others can learn from you.

Get a virtual machine or a sandbox (preferably at work) and play with it. With everything we have on the line, I have never understood not having a VM. Put the same OS on it that you use for the database and use it between patients and after patients. Sure, there is always the chance that when you do the real install, there will be problems, but hopefully, it will be with the real release.

But, to each his or her own.

I agree unless you are fully aware and ready to deal with issues related to bugs you should wait - hopefully they will finalize the release soon. I agree with Bert - try to install on a backup machine or VM

So I went and talked to Nicole at Guardian angels and she gave me the stock response "I will let development know". She did not want any further details of the problem and had no interest in helping me. She essentially blew me off. I was not at all happy with her. So, I can't use 5.15 beta until the next update. Maybe I will go back later and try to get a real Guardian angel. Is this who they hired with the extra money I paid?

It works on my system? Have not recieved any requests for refills electronically yet.

This worked for me both on my home test system as well as live in the office.

Home is Win7pro office is xp, home is database on computer, office is peer to peer network. All are 32 bit

Should of added my systems credentials. Windows vista 64 bit. Worked fine.

That part of e-prescribing looks just like the window from NewCropScreens... probably is for all I know. Closing out of NewCropScreens has always been very slow for me (prior to this upgrade), and if I try to hurry, things crash. It may be you needed to be more patient after closing.

With all due respect to those responding to Bill's post, I don't think he finds it helpful for everyone to say, "Mine works." He is looking for someone with the same problem. True he asks if it closes and everyone is saying yes.

Bill,

I would, one, email Jonathan about Nicole
I would try to ping again, get someone else, and immediately ask them if they will log into your computer so they can see it.

Thanks for the thought. Unfortunately, that is not the problem. It is completely frozen and unresponsive. I can minimize it but not close it. It is a Vista Home computer. I am surprised no one else is experiencing it. Maybe that is why Nicole was so uninterested.

It is likely not working, because it is a Vista Home computer. I just don't know how many times it has to be said, that a Home version doesn't belong in a Business environment.

Swich to WIN7 Pro, and you will probably be all set.

Sorry, just my opinion.

Bert, I have been playing with the new AC version on a home computer with Vista home version on it, and am finding it neither better nor worse than my WIN7 pro at work. That is to say, there are plenty of annoying delays, freezes and inexplicable gremlins on both systems. I'd agree that WIN7 Pro is slicker, but Bill does not indicate if he is testing this on a test machine or on his real office system. The point being, spending the $$$ on a new system may not be the answer. Knowing that it works on someone else's Vista home OS is, in fact, quite useful.

David, you are correct in saying that someone else having issues or not having issues on a certain OS is helpful. But, you can play with a home version at HOME all you want, and it is not going to translate to how it works in the office. WIN7 Pro would, XP Pro would, even Vista Business would.

One thing about troubleshooting is to make things as simple as possible and when you have more than one (obvious) weaknesses, that makes it tougher.

Many times I am opinionated, and whether you are using peer to peer or client/server, home OS were not meant for networking. Now it may not be that, but opening and closing windows in a program that is not made to network can be problematic. Personally, I would throw money at it and enough to get off Vista.

Bill do some troubleshooting.

First, tell us every computer you have on the network and which computer houses the databases. If you have others that are Vista Home that work, then there goes my theory.

However, if you have seven computers on your network and all the rest are Pro or Business and you can't duplicate the error but you can on the Vista Home machine, that would go a long way to help you resolve your issue.

If that were the case you could take that computer off the network, uninstall it and reinstall it with the database and see if you can duplicate the error.

Bert,

I was just trying it on my home computer to try out 5.15 before I install it on my network. The first thing I did was open up that Rx renewal and it wouldn't close. I have 2 computers on my network that are home laptops that have never had any problem c AC in the past. I was just trying to help work out the bugs in the beta. It's not a networking issue as my home computer is not on a network. I am looking forward to the day that I am rid of Vista in all its manifestations but also maybe too cheap to pay to upgrade at $200/computer. That's a lot for a $400 computer. Not to mention the headache of reinstalling everything. AC software should work on a Vista home computer.

I agree with Bill and mine is a Vista home. Has worked great for a couple of years. I'm cheap as well.

Bill,

Have you tried uninstalling it and reinstalling it. Seems like the next step.

I did that. No help. Thanks for your help as usual.

I spoke c Guardian angels on the phone and spoke c Anthony. He was on call all weekend and said they are having LOTS of problems with the beta. He added my small issue to the list and I am going to wait for the next release. Installer beware!

Good idea. Which is why you and I are playing with it first.

I just want to say that I am using V5.1.5 (i know bert, i am bold and won't play with it, just using it!!!!), and haven't noticed anythign huge. I haven't tested all the features, yet but the few that I have are great.

1. I am doing some of the beta testing for the interface with Phreesia and i got to tell you that the thing works really well so far!

2. I haven't had too many crashes on the V5.1.5, just a couple times but no more then usual i think.

3. I am going to a server in January (yes bert i finally did it), since the program will be installed on there and the database will be on there, with the server, it isn't windows 7 on the server, will there be a problem?

Well, you didn't say what is would be running. Depending on the OS, you will be restricted to a certain amount of connections including the Phreesia pads.
It will run on WIN7 Pro. XP Pro, XP Home, WIN7 Home, Vista Business, and Vista Home. But, this is where a home verion would kill you. Only five concurrent connections.

Putting everything on one computer would be a step in the right direction as no one else would be on that computer. But, it would still be a "main computer" or "pseudoserver," Doesn't sound like it will be an actual server computer with an actual server OS, which is fine.

I have had no major problems show up yet w/ Ver 5.15 Using Win 7 and some vistas and XPs and even 2 Win 2000's in a mixed hardwired LAN environment.

One of the nice features of logmein is that it gives you the status of the computer you log into. Just logged into my "server" (its peer to peer win xp machine) and noted that cassiniwebserver, a new program that apparently makes things play nice in connectivity, is sucking about 300K of memory, second only to sqlserver.

The memory requirements of 5.15 will be going up.

OOPs, on retrospect, it is on my 5.028 "server" machine as well, but does not use as much memory. Interesting that I never noted it prior to 5.15

To solve some pressing ePrescribing problems, upgraded a four provider practice over the Christmas holiday - a few observations:
<>Installed without problems on several different OSs - the practice is slowly refreshing hardware to Win7Pro, but has some legacy XP home, XP Pro, Vista home in the mix
<>Running the database tuner afterward was straightforward, but takes some time.
<>There isn't an Overt alert that you are installing a helper program (cassiniwebserver), and since this is hardware that we manage, I found the app on subsequent review of an upgraded machine and promptly removed it and started scanning the machine for intrusion.[color me slightly obsessive about configuration control and security]
<>Overall, the upgrade went fairly smooth. No changes to lab or Updox interfaces.

One anomaly we noted was that an alert popped up on some machines saying the DB was not running on the main machine, but the application continued to load in the background, and we were able to dismiss the alert and connect without any problems.

The biggest complaint is that we rotated the networks passwords with the upgrade, and so everyone had to learn at least one new password. I'd suggest that others consider this as part of their upgrade plan as well; you can blame me if you'd like.

I'll post again once it has run in production for a bit.