Home Forums Discussions General Discussion Our price is going up (a bit) on Dec 1, 2010

Does anyone know if we have to renew prior to 11/1 to get the old support price or can we wait until our renewal date?

According to Jon you should be able to go the site and prepay for service.

The site is www.amazingcharts.net/ac

I just bought 2 more yrs of service after speaking to Kathleen. Apparently you can wait until your renewal if your credit card will be good until then. But if you want to renew for 2 yrs you need to do it before the price increase. The date of the increase has been delayed until at least 11/15.

It should be working. If not, please contact us at http://www.amazingcharts.com/help.

That said, given some of the issues that some clients and others in their trial period have had with our portal and the ability to prepurchase at the current rate up to 2 years of support, we have put off the price increase until 12/1.

It worked well for us.

I dont post often, but needed to make a comment to all the other comments. I like the program and it is easy to use, but I dont feel that raising prices every year or two is great for customers no matter how good a price you think it is. I have to use the support frequently as the bugs interrupt my day to day activity and cause problems with patient flow. I feel that each office should pay a flat fee for support after each license is paid for. I can understand paying for extra man hours to help us in need, but when I or my staff contact the company for support we either dont get a call back or it takes forever to get the problem fixed. There is always a bug or problem with the eprescribing. I was on the phone for hours without the use of my computer yesterday only to have them tell me they couldnt fix it and needed to go to someone else for help. Needless to say the problem is still not fixed. What am I paying for again!!!
I also dont think that because your cc expiration date changes it makes the set price not applicable any longer.
There are other issues with AC that I would change if given the choice but I dont usually complain as it does not get me any where.

ggcnp,

Hi.First, please give your name, if possible. Just more friendly. I couldn't agree with you more, and the fact that you have five providers doesn't mean you will have five times the need for support.

A few pointers as you may have seen before:

1. Always chat first. I never have to wait more than one minute (ever)
2. What are your bugs? I have none. I have annoyances I would like fixed but nothing that makes my system crash. I know support should handled these problems but PLEASE, if you are having support issues, post them here. Chances are that we can help or fix it.
3. What is the issue with ePrescribe? PLEASE post them here, and we can likely fix it.
4. If support tells you they can't fix it, ask for Carlos or tell them you aren't getting off the phone until they get another tech professional. If they haven't logged into your computer, don't hang up until they do.

Again, I agree with you, and they should be more helpful (I say this without knowing the issue). But in a way, while those of us on the board don't get paid, I find that given the amount of hours we have with AC and the fact that we have more "support" people, and the fact that we are on 24/7, make us our own little support staff.

A little late to the rodeo but I thought I would throw this idea into the mix.

I think it would be a good idea to include the online backup in the new support pricing. The incremental cost should not bee too much and though there would be loss of the extra charges, if you roll it into the increased support costs I think it would have added benefit to go along with the added costs. The online backup would not include the imported items but at least everyone should have a good backup available through AC in the event of major problems.

Greg

I guess I would use the online backup if it were free. But I can't imagine why anyone would want to bother paying for the service if it doesn't back up the imported items. That was the case for me because my DSL wasn't fast enough. I canceled the service and AC graciously refunded my money. Now I use the backup in the admin section to back up to external hard drives, including the imported items. So, sure, throw in the back up for free.

Bill, the off site backup for just the .enc files is extremely valuable. The .enc backups and the imported items backups are very different.

It's very difficult to backup Amazing Charts as far as set up exactly for us without either backing up the entire computer (yes, you should) or having special software. The imported items can be backed up by copy and paste. Not saying to do it that way, but that is how easy it is.

I have to say that the restoration of AC with the .enc files have been consistent and, well, amazing. So far, they have been flawless.

But, as you know and have said, you would need Gbps and not T1 bandwidth to import Imported Items over the net. And, there are some on here with 40GB or more where the Amazing Backup would not be very efficient.

I am not sure how long it takes to back up 10GB on a network. But, if AC crashed, I would rather restore in one minutes and not one hour. I can add the imported items later.

Plus, there is no way Jon's servers could manage all that data.

Hmmm,

I guess I didn't understand that. So do you do two backups, one of the .enc files and one to a local of the imported items?

Yes, but I suppose if your imported items are small enough, you can back them all up at once.

How long does it take to do a backup?

Bert, thanks for the suggestions and agreeing with my post. I am having troubles with my practice info showing on prescriptions. Spoke with someone yesterday who told me that the second line in the header has never shown up and I told her that was not true as mine has since we started with AC, she said I must be lucky as that is something that is coming out in the next version. Frustrating as all hell. I also get calls from patients and pharmacies daily saying that the rx did not make it to the pharmacy, that causes me double the work as I have to rewrite the rx all over again or end up calling it in.
I try to chat 1st and then call. I was not able to get resolution with chatting so they called me and still did not get what I needed.
I will certainly come here first from now on; get better service and dont have to pay as much.
I am not happy at all with the new price and I wouldnt have known about it had I not come here to see if there was a solution to my problem. Why dont we get notified when things are changing.

Thanks for all your help,
Grace Grymes Chapman
Seattle

Grace,

Thanks. In previous versions, anything you wrote on the 2nd line was visible. That is the whole idea of the second line. It works for letters why not for ePrescribe. It simply does not work for ePrescribe. My guess it is either a bug or, more likely, a space issues on the script. But, they should know this.

When you say they didn't get it, are you faxing or ePrescribing. Our rate for scripts not getting there with fax was about 8%. With ePrescribe it is about 1%. It is practically fool proof. Is this with codified or non-codified drugs. 2% of that 8% or higher is pharmacy error. And, pharmacists just say we didn't send it. They never say, "Well they may have sent it or maybe not or we could have lost it." Let me call your doctor. Do you have private or medicaid? If private, print everything off and be done with it.

I agree about the cc.