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#25412
10/28/2010 8:39 PM
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Called 2 days ago and talked to someone at Amazing Charts with a question. They said they would get back to me but I have yet to hear anything.
I called and also left a message and still no word from the company. Is Customer Service usually like this or is it because it's the end of the month and the price increase is set to take effect (and they are so busy they can't call back)?
Marty
Physician Assistant
Fullerton, CA
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Try pinging them online-you almost always get them
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No luck there either. It says "All Guardian Angel Support representatives are currently unavailable"
Marty
Physician Assistant
Fullerton, CA
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I'm surprised. I just went online a moment ago after reading Marty's post and started a chat, got someone within a minute. Which is my usual experience. Maybe there was a mass of chats starting a few hours ago.
John
Internal Medicine
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They don't ever call you back just so you know. Just use the Chat button on the website. But they don't ever get back to you when they say they will.
You can get a TON of help though by doing the live session! I have found that and this user board very very helpful.
Last edited by Sportsdocchicago; 10/29/2010 3:32 AM.
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I have never initiated a chat where I didn't get a support person in less than 30 seconds.
Bert
Pediatrics
Brewer, Maine
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We apologize for the delay in our response. Technical Support?s goal is to have a first response to your request within two hours of your contact and resolution within 24 hours. We have been receiving an increased number of calls from newly purchased clients due to the November 1st price increase, but this is not an excuse. Technical Support?s goals and turnaround times remain the same. You can also email any questions directly to technical support by emailing techsupport@amazingcharts.com or even chat in live with one of our techs from our website at http://amazingcharts.com/support/help-me-now/. Again we apologize for the delay and we are adjusting our workflow and staffing to get to every request as soon as possible.
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I've left my third phone message and still nobody is calling me back. I tried going to online support (chat) but it says sales is "unavailable" and you have to click to "send a message".
I hope this is not a sign of things to come.
Marty
Physician Assistant
Fullerton, CA
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Just an update: So after leaving multiple voicemails & emails I did a call back, actually several calls today.
Everyone who called was very professional, courteous, helpful and answered all my questions.
Marty
Physician Assistant
Fullerton, CA
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Glad to hear that. I have never had anything but positive response times from the Guardians.
Bill Leeson, M.D.
Solo Family Medicine
Santa Fe, NM
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Leslie
Hospital Employed Physician Who Misses The Old AC
"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
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They're the best.
Very lucky to have a great emr and support community-techs and the boards.
Vicki Roberts, MD
Family Medicine of Southeast Missouri
Sikeston, MO
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I even had a Tech email me back yesterday to check on a problem I was experiencing with Eprescribe!! I about fell over. I so appreciate the great support I have had with AC. Thanks, Eric.
Leslie
Hospital Employed Physician Who Misses The Old AC
"It's a good thing for a doctor to have prematurely grey hair and itching piles. It makes him appear to know more than he does and gives him an expression of concern which the patient interprets as being on his behalf. "
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