Home Forums Discussions Problems Live Chat - No audio

This is a minor issue but if anyone has any ideas on this, I would be grateful ...

The first time I used AC's live chat, it worked quite well. I would get an audible alert when a new message was sent by the AC support rep. The last few times, there is no audible alert. I changed my Google Chrome browser settings to default setting, even tried temporarily changing my default browser to IE. Still, no audible alert.

It is helpful to have the alert because I switch back and forth between two computers. I like to get other work done while waiting back for a response and don't want to have to be checking back all the time, not wanting my delayed response to inconvenience the AC support rep.

Any clues?

Thank you

I understand what you are saying. I like to multitask as well. But, I am not sure why you can't multitask on the same computer you are chatting on.

How often are you talking with support? If it were everyday, this may be an issue. Otherwise, I would have to agree with you that it is a minor issue and likely on their side and not due to your browser settings.

I perform some activities on one computer that has my PM software program development system (with the license that is computer-specific). My other computer (switched to via a KVM switch) happens to have my Log Me In with about 200 clients for whom I handle PM software support. After using Log Me In Ignition for quite some time, I became aware of the fact that the stored user names and passwords are not re-locatable to another computer.

True, a minor issue ; )

Gotcha. I guess I would ask them why it isn't making a noise. It's probably over there. I do understand your plight given that when I talk to Dell support, it can take them up to five minutes or more to go read the manual.

I did ask them as well as the third-party vendor of the chat service. No help from either.

Support these days in not what it used to be. Occasionally I have decent support experiences. Unfortunately this is typically the exception rather than the rule. I understand, though, that this is primarily a result of the demand for the lowest prices possible. We cannot have good support that is not supported by sufficient resources.

RESOLUTION:

OK. Found the answer from the company that provides the service:

Adobe Flash Player must be up to date. (This is included in Google Chrome, so that was not the issue in my case).

Also, Quick Time must be installed. That was the problem in my case. Just had to install that and close/re-open the browser : )

Thanks for doing the research David. That will be helpful. I usually have Flash up to date, but can slack a bit on Quick Time.

I have actually found a nice free program for checking for program updates for existing applications: Secunia PSI

available from www.download.com

Btw, are you looking forward to have a practice management module withing AC or are you happy with the interface approach?

Best,