Home Forums Discussions General Discussion Phreesia?

Whatever happened to that company with the free patient interfiew software. I thought it was called Freesia. I can't even find the thread on the board anymore. And they didnt show up in google either. or at freesia.com

Oh, I spelled it incorrectly. its Phreesia. and its not Phree anymore. its $1/25 collected through their system. Hmmm. I didn't ask about you already having a credit card vendor.

Hi Wayne:

I love it! Although getting ROS and some PMH data, the most important stuff that the patient enters is their insurance information data.

It'll help detect those BCBS policies with $2000 deductibles or those patients who come in shortly after losing their job (and their insurance), preventing my inadvertently seeing them for free as they will usually never pay after leaving the office.

I thought that the charge was about $50 per year (I'll have to check on that), but it's well worth it. In my area there is only one major payer- OneNet PPO that doesn't participate.

Al

The dollar per collected amount is based on using a credit card via the Phreesia pads. They have recently introduced a VISA/MC/DEBIT etc terminal in their phreesia pads. Last I checked they were still charging only $50 per year for the basic Phreesia pad service.

Wayne at least I got it spelled correctly on the Most Recent Posts.

It looked like an impressive system. The price quoted to me was $1/$25 that goes through credit card processing on hte pad. Thats 4%. They want to replace the credit card vendor. The 4% would include all credit card transaction fees Phreesia services. It would cost me quite a bit more than $50/month. But I need to compare it to what I currently pay in credit transaction fees.

I have sporadically looked at systems to verify insurance. This at least wouldn't be paying that fee only for insurance verification.

My biggest concern is that there is no online component, so it wouldnt support people filling out their new patient data in advance. It also won't support people just going to our website an paying off a balance.

We would need to get patients, especially new ones, to come early to complete the data (I currently email them forms, which they complete and bring in with them.) We failed dismally in the past with getting patients to arrive before the appointment time and so we were always running really late. How do you Phreesia users deal with that issue?

Used Phreesia free for almost a year and hated it. It severely disrupted our office workflow. We have a good number of computer challenged patients who struggled with the pads. Phreesia also inserted extra questions for the patients which I thought was unnecessary. Also, we had quite a number of patients who inputed the wrong information and ultimately required my staff to make the corrections.
In the end, we were double checking & verifying patient entries that it was more practical and a whole lot more efficient for staff to obtain the same insurance clinical information.
We stopped using Phreesia last Fall

Most of our patients know their way around a computer when they want to know. A couple of older ones dont. And sometimes we do get supposedly educated patients who cant look at their insurance ID card and find the "member/subscriber ID number." I dont expect too big a problem there.

Bisaya, what was up with the extra questions? I guess this was when it was interviewing them about their reason for the visit?

They came to introduce themselves and then said they were upgrading their program. The cost of a buck per twenty five seemed steep. They haven't showed up since, and haven't received the pads yet. Not good service, nor follow up in my opinion.

We've been using Phreesia for 6 months and our parents (we are a peds practice) love it. Our office staff likes the Automatic verification of insurance and I like receiving the new patient intake forms in a typed/legible format. However, we are still waiting for AC integration which was promised with arrival of version 5 and long overdue.

Wayne,
There were questions on patient's current medications, diagnosis, and past history which we repeatedly asked them to remove but were not.

My patients love it tried to stop using it because it still does not input to Amazing charts and patients where upset. I was also promised with version 5.0 it would be intergrated and its not hoping its soon because it has reintroduced paper.

We have been using Phreesia for almost a year. $50/year, unless you use their credit card service (we don't - it's expensive). One out of 300 (give or take) patients requires a staff member to "get them started" with the pad - they usually say "Oh, I can do this" after the first couple of screens. (Women's health practice, all ages but alot of retirees.) Don't Print!!! Have them set it up so the patient data just dumps to a PDF (the Phreesia monitoring program can do this). Then your staff can just import it into AC. And about that interface . . . that would be icing on the cake!