Home Forums Discussions Problems 1321 Error Installing 5.0 from 3.7 on Laptops

Hey Folks,
Guess whose sort of half back from the dead? So check this out, we are still using and in love with Bert's FAP (file assist pro) for our document managment and had to update to a newer version that forced us to update out of 3.7. So I get my hands on the latest and greatest (???) 5.0.26 which now it seems some of you are not sure whether this product or still Beta but the first part went as planned, very smooth on our main P2P "server" strong as an Ox, Quad Core Xeon Dell Workstation tower (A server of a Peer if ever there was one) with 4 gigs of RAM for whatever the software can throw at it. All Computers are XP Pro and were pretty darn stable and quiet for all this time running old access 3.7 AC and FAP all day and night.

So later in the night I try to install 5.0 on two of our wireless laptops which again were doing fine in our small office for years running lots of versions of 3.0 since Feb 2006. I was thinking just for future use Nancy may want to try and travel with a laptop while on vacation when we can not always be sure of internet access and still be able to take care of things and patients, that sort of thing. So I chose option 3 at the bottom for the laptops that the data is not on this machine but it may be used for SYNC in the future so that way it would install a useable version of SQL just in case, for that day down the road...

Again, the first part of the install went smooth, quiet, much like the main tower seemed to go so no indication that something was afoot, when after all the boxes and accepting of things and setting for the actually 5.0 install, we got a pop-up window talking about a "1321 Error" and not having Sufficent Permission to access or modify (I do believe it was modify forgot to write it down at 3 am in the morning) Meds mdb (no qualifying whether it meant its own copy on the laptop verses the one on the main tower so that was frustrating and only makes this harder to think thru, so I'm assuming the one on the laptop itself, but goodness knows this could be a bad case of what happens when one Assumes...) and I click on OK, and then that box went away and another one pops up to tell me that the install was incomplete and I'm SOL so to speak... Not good.

So obviously I am reaching out and asking if anyone out there has experienced a similar kind of thing, what might have been the cause and what ideas might you folks have as a solution? I was considering totally un-installing old AC on the one of the laptops and then attempting to install 5.0 without the SQL install for the moment all on its own so it has the laptop all to itself. We once had an old SQL based EMR that was not not happy installing itself on my old Gateway laptop because it seems that MS Outlook (2002?) used some of SQL and so Charware and SQL were upset with sharing SQL with Outlook and visa versa or what have you. Chartware wanted SQL all to its very self.... And so it failed in some way to finish its install as well. But that was a very long time ago and I don't claim to remember very well what happened back then.

Anyway, any suggestions as to what this is and how to attack it and correct it so we can have our full office and system back would be much apperciated. Right now we have Nancy using Log Me In to access the main tower remotely so at least she can continue to work during the day while we await a better answer and solution... Thanks much...

Paul

How weird to reply to one's own post question... No class that guy what so ever.

Actually I just thought of something that may or may not mean a darn thing. Obviously because we were moving from old access 3.7 to brand new SQL 5.0 we were going to need a serious database tuning. It was kind of weird but if you look at the download and instruction page for updating from older versions to 5.0 there is not 5.0 database tuner there. And yet there is a link to click on for a 3.7 tuner which seemed odd to me at the time.

https://www.amazingcharts.net/ac/updates.php?flgStart=1&emi=937&em=paulvm@cnymail.com&toke889=uj3UIAFKMIAFMMASDF820348iuewehjr023&74082u=y30juj3iuewehjr02374082uy30987

So instead tired and perhaps shortsighted dumby over here went and searched out the 5.0 tuner from the beta site and tuned our data that way... since it was supposedly all converted by the install process from access to SQL and so that seemed to me at the time to be going backwards instead of moving ahead. Now I wonder if thattuner from that link is an important in-between step or a special tuner specific to our situation of upgrading from 3.7 to 5.0 and accomplishes a few important only to our type of conversion steps that would not be needed for tuning 4.0 to 5.0 lets say. And might that be at the heart of our problem here??? I sort of doubt it but I sure would love to know the difference between the tuner I used from the beta site what was for tuning 5.0 SQL data verses the one connected to the link on the instruction page.

Can you all envision me attempting to swiftly kick myself on my own backside??? Not pretty that's for sure.... eeeehhhhhhh.

Try completely uninstalling 3.7 from the laptop and then install version 5 completely.... then take a backup off your server and restore it on the laptop - if that works, then you can detach and find new path on server.....hope that is not convoluted.

I was thinking of the total removal and then install trick myself, but now with what we all just learned in the other 3.7 to 5.0 thread I hope I didn't mess anything up by immediately tuning with 5.0 tuner instead of tuning with 4.0 tuner as an intermediate step. It would have been nice to be properly warned and instructed to do such, if that is a must do before one goes ahead and messes up their valuable data. I can follow step by step instruction....

Steve,
Quickly, I spoke with Joe at AC tech support yesterday and he also suggested the total removal of old 3.7 first with a good clean install of 5.0 and it worked like a charm.

Good Guy, good support. We talked a few moments and then went to it. True to his word 15 minutes later there he was, calling to make sure things were going smooth and well. Thanks Joe.

So in terms of AC all is good here at Village Medical now. Now if I can just iron out the new FAP to go along with the new AC most of my computer stuff will be back of track. Bert just sent me an updated email so we'll see how that all plays out. Fingers crossed...

Have a Good Night...

Paul