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#19057
02/08/2010 12:20 PM
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Joined: Nov 2009
Posts: 87 Likes: 1
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Joined: Nov 2009
Posts: 87 Likes: 1 |
This morning our front desk person inadvertently found she can book an appointment for a date that's already past. I checked V5 and it allows it too. Anybody know why this would be necessary, and/or if there's a way to shut off this ability? Seems dangerous.
Anne-Marie
Family Medicine
Whatever Someone Else Isn't Handling Manager
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Joined: Aug 2004
Posts: 1,718
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I find it useful so that if I see someone that was not on the schedule and generate a chart note I can then add them to the appt. list so it accurately reflecst the patients I have seen.'
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Joined: Nov 2006
Posts: 2,084
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I agree with Steven, the staff gets busy and doesn't put in overbooks or remove no-shows, so its useful to be able to go back.
John
Internal Medicine
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Joined: Nov 2009
Posts: 87 Likes: 1
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That makes sense. As long as we don't start scheduling patients for 2009 I think we'll be fine. 
Anne-Marie
Family Medicine
Whatever Someone Else Isn't Handling Manager
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Joined: May 2009
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How about at least a warning message that the appointment is being booked on a past date?
Steve Morgan
Indentured Office Geek
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Joined: Nov 2005
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Wendell
Pediatrician in Chicago
The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them
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