Home Forums Discussions Problems Paperport 11

I am finally trying to go paperless by receiving all my faxes on my Brothers 8860dn MFP printer. It all works beautifully on my XP machine with Paperport 9. But on my Vista machines that have paperport 11 there does not seem to be a way to convert .tiff files to PDFs. It will only allow me to convert them to .max files. Is anyone else in this situation? I think Leslie uses XP and Paperport 9 but I don't think 9 will work on Vista. Help.

Hi Bill,

I used paperport 11 with scan to pdf for years on XP. I continue to do this with PP12 on Vista. But I had always used the windows FAX software; now I use BRP Phone Tools.

At what stage/point in reception/print-to-file does the problem or lack of functionality seem to be?

The file comes in as a .tiff by default into Paperport. I have a folder which is shared on the network that is called "received faxes on C:". In 9, I just R click on the item then click "duplicate item as PDF". In 11, the only options I get are "duplicate" which copies to another .tiff, or "duplicate as paperport image" which copies to a .max file. PDF is not even an option. I hope it is just user malfunction.

what I do, is set the FAX machine to "print" to the paperport printer driver, which always prints as PDF. the only potential downside is that paperport printer always chooses the active desktop to send the file to.

I have my received fax folder on C just as you do, though recently, I renamed it "inbox". I always keep that as my active paperport desktop. when I work in another folder, i use the other folder as the bottom screen in split screen mode. in this way, all FAXes coming in are routed as pdf to my inbox.

[I also have never had trouble "duplicate to pdf"-ing .tiff files with pp11 or pp12 in vista--that is strange]

Bill,

I am still using Paperport 9 on XP so I cannot help you with the newer versions or with Vista issues, sorry.

Leslie

Bill, Paperport 11 came with a scanner we purchased. I looked at it briefly and have a vague sense that there is a setting in the options that allows you to change the default conversion from .max to .pdf. (Nuance is stupid to think anyone will wish to use their propriatary format.)

[I'm pretty sure it's in the options menus somewhere.]

Leslie, I suspected you had 9 on XP. Thanks for your tremendous help in other areas.

Peter,
I am not sure how you did that. If you have some free time when you could explain it to me, I would sure appreciate it.

I am free right now. hit me up pm if you'd like. Ben just have a great point. That setting may need to be adjusted in paperport itself.

The procedure for what I did above is to call up your Brother FAX machine configuration options window (however you do that--I don't have a Brother), and go through the options.

If you'd like my phone no, pm and maybe easier to sort it out that way

Ben,
I think it is a Brother issue and not an Nuance issue. I have no idea why they use .tiff instead of pdf. It has been discussed in this forum before. As to why there is no way to convert to PDF on paperport 11, I still refuse to believe that is the case and I am hoping someone here will be able to help me. i will PM Peter and let everyone know how it goes in case someone else has this issue.

Ok, As usual it is an easy fix. There are 2 ways to convert tifs to pdfs in Paperport 11 if anyone ever needs to know. You can print to the Paperport image writer or, even better, just "save as" and save it as a PDF. Delete the tif file and you are good to go. Still don't know if there is a good way to make it come in somewhere as a PDF but it is only only one extra step. Thanks for your help Peter.
How is paperport 12 anyway? Can you make a transparent signature? Alot of people on Amazon complained about it and wished they had never upgraded.

I love PP12. However, paperport has always had quirky issues. Just as with AC people want such and such improved there is always the hope that certain of those issues will be solved in the next issue of paperport. Only with paperport there are more of them.

The most serious issue, causing many an irate user, is what we call on the yahoo paperport usergroup: the Dreaded Docucom Watermark. For some reason, there are users out there which have a watermark placed on all Pdfs created by paperport (it uses a Docucom app); no one knows why this happens to only some people. I myself NEVER experienced it. Well it turns out apparently Nuance finally solved the issue with a patch released about a week ago.

PP12 has an MS-Office 2007-style ribbon menu at the top; some people just don't like that. And other people just have problems. Many people I talk to, like myself, are completely enamored with paperport.

Most of the problems introduced with PP10, 11 have been fixed in 12. also, 12 will run on windows up to win7.

I use the signatures on my paperwork frequently, but have yet to figure out how to get any transparency into them. Then again, I haven't tried looking for a solution to that.