Home Forums Discussions Problems import items file problems

I am having problems accessing imported files (pdf). With some stored files I get the "edit item box" when i double click to veiw the study in AC (import item tab/box) . It is not all the imported items. When I look at the importitems file most of the PDF files have a number designation, but the ones that dont work have the patients name and are not consistant with the headings of the numbered files (00000021, 00000022, ect).

Another thing i notice is that when I try to open in a default application (when veiwing imported items in AC) I get a message "there is an error accessing this file, access denied".
Any thoughts are appreciated.

Thanks
RCA

The imported files system is buggy. The only time I notice AC go unresponsive, or outright crash, will be when accessing the imported files tab or using the review function for the imported files. I suspect there is a conflict with AC and the "helper application", i.e., Adobe Reader.

What is the best version of Adobe Reader to use with AC v 4?

We are using version 8.1 my IT guy found that the later versions caused problems with reading some of the files.

I am using Acrobat Reader 9, and I get a crash either reading or signing off imported files once or twice daily. I'll try version 8.