Home Forums Discussions Problems Removing user

Is there a way to remove a user in the administrative section? I realize users can be made inactive, but can inactive users be deleted?

For some reason I do not think you can delete a user - I think the iformation has to stay so that notes and items generated by that user are still tied to a person.

Out of curiousity why would you want to delete instead of just inactivating?

To my knowledge, users can only be inactivated not deleted.

Inactivating a provider:

Hi all, I've tried over and over again to deactivate a provider that left our practice. Despite transferring her schedule to another provider, it still says she has appts. and will not let me inactivate her. When I do the schedule transfer operation, it seems to work (although since there were no appts, only a schedule) it's hard to tell.

Has anyone else encountered this problem?

Thanks,

Tim

Tim,

I just went through this trying to delete a dummy provider. AC support made this recommendation and it worked beautifully. After transferring all of the departed's appointments, set her day-by-day time slots to "Off". In other words, in the Administrative section, choose her as the provider, then, instead of setting her appointment schedule for Monday for 8-4, click "off". Do this for every day of the week and she will disappear when you restart AC.

Leslie

Thanks Leslie, it worked!

btw, has a date been set for the AC users group meeting?

Tim

Tim,

I presume Jon has been preoccupied with CCHIT. The topic has pretty much faded away as best as I can tell. Personally,with all the economic blues, recent bad weather which unexpectedly closed my office for over a week at the absolute worst time of year, and other hurdles, I am not sure I will be able to make a meeting this year. Bert may have more information. Bert?

Leslie