Home Forums Discussions General Discussion Need some assistance

I am the new IT guy at a small medical office (less than 5 providers) and they already have Amazing Charts implemented and going well. However, we are switching billing software from Centricity by GE to EZClaims.

I have done some dry runs in EZClaims with exported patient data and everything seems to work decently. However I have a few problems that maybe I could get some help with.

First off, our providers are not very open to having all their charts signed off by the end of the day, or even the end of the week. So, with that in mind, if I export the bills by date and they are not finished is there any way I can go back and see which ones were changed or finished since I last batched?

Also, is there a way to batch by provider?

If anyone would like to lend a helping hand I would certainly be grateful.

Also, when exporting bills by date I get an error in the EZImpexp utility if I export to EZClaims format. If I use Simple Text format it seems to work but some information is not available. I am using release 12 (7.12) of their import export wizard. Anyone else having an issue?

Answering your first post backwords,

No I do not believer there is a way to batch by provider.

There is not a way to see which are changes/finished. That would be nice. You can see the number but then you would have to go through them individually to see who is new.

The fact that the providers have not completed charts by the ned of the week is a quality problem that needs to be brought back to them. There is a strong possibility of loss of information and billing data arriving late and being lost. They need to own this problem for themselves financially.

You could assign a reception person to scan the daily files and compare who has not been billed/completed with checked in. Then they would have to find which inbox it has been sent. You could then ding a provider for not completing at the end of the week. All in all a poor solution. Takes time and money but that is the only way to track late entries left hanging. Only other option is to do a separate superbill, extra data entry, costs more.

Search the forum about EZClaim export. It seems to me there was a thread about a problem, but I did not keep up with it. When I used EZClaims, I sent it as simple text, but then I stopped using it because clearinghouse and insurances were blaiming each other for lack of connectivity. I gave up and went with MTBC but they have other issues. Still looking for a good solution.

Thank you very much. I will keep searching and hoping something good will point me in the right direction.