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Where do I record phone messages?

I believe the way to do that is to select the patient from the 'patient list', click the red paper-clip to bind the pt to a message, enter a message documenting the phone call, then click 'save to chart.' Thus, next time you open the pt chart you will be able to see that a message had been taken, as it will pop up when you open the chart and appear in the past encounters tab.

Hi qbu,

Do you have a first name? Welcome to AC.

Benjamin is exactly right. The only thing I will add that may help is to make sure you put in a quick subject line. When I send messages to my staff at night, I have tried to make it a habit to write things like "lab results" or "MRI" so it makes sense to the recipient and makes it easier to sort out the message when you look for it in the past encounters tab.

My staff is way better at it than I am.

ditto on the subject line, it really helps when you need to go back and find that message at a later date

Yup yup, I forgot how important it is to leave 'call back' or something descriptive in the subject.