Home Forums Discussions Problems AC closes when printing patient instructions

Recently when I print patient instructions from my PC, it gives an error message saying letter writer access denied and closes the program completely. The instructions are there on the printer, but I have to reopen AC and resurrect my last note to save it. My PC does this every time but my mac doesn't. I've had to forward the chart to my mac to open and print instructions so I don't have to restart the program every time. One other computer in the office has done this, but stopped. Any suggestions?

I am assuming this is on a client computer with AC installed there.I would consider a device driver from a print driver or a corrupted file either on your local program or a problem with the database. Maybe start with:

Update your print driver or change from a PCL to a PS driver or from a 5 to a 6. Possibly download the latest print driver.

Reinstall AC on your client. Probably the first thing to do and most likely to fix the problem.

Use AC Utilities to clean up the database.

Are there any error messages on your event viewer on your local computer which is crashing.

BUT, ONE THING THAT MAY HELP THAT I DO ANYWAY IS THE FOLLOWING:

Rather than take all the time to transfer it to another computer, why not go ahead and close the note. Then, reopen it and print the patient instructions. This will give you two benefits. First, if it crashes, you do not need to reconstruct the note or worry that you lost the note altogether. Second, sometimes, I don't want to print patient instructions that may contain the medications written in doctor speak along with two deleted medications. You can edit the instructions anyway you wish without worrying about changing the actual note.

HTH

One quick way to test it is to make a virtual print driver, either using SnagIt! (http://www.download.com/SnagIt/3000-2192_4-10004813.html?tag=mncol&cdlPid=10893590) which has a 1 month full-use trial or any capture to PDF software (s.a. PDF Creator Plus) with a PDF printer driver then print your report there and see what happens. You can also send the report to OneNote or Publisher through their respective drivers.

You can download these sharewares as well as any one of numerous virtual printer drivers from www.CNET.com ( http://www.download.com/1770-20_4-0...er&tag=srch&searchtype=downloads ).

Reinstalled AC, ran utility, changed printer driver, no help.

Error message is "run time error 8513 letter writer access denied". Every user who logs in on this computer gets the same error, so it must be a problem on this computer. ???

What I would do is to run AC in a Windows safe mode to see if there are any other softwares that are interfering with MS Access, particularly anti-virus. Get everything out of your memory and see if you can run print the patient instructions. If this works, then start up Windows normally, then press Start-> Run-> type in "msconfig" and check what is loading up on startup by pressing the "startup" tab and check/uncheck programs depending on their importance. You can also download the FREE hijackthis.exe (now called also "HJTInstall.exe") software from any one of multiple download sites and run it to see the environment on which your AC client is running in. Run it on another computer too and compare to see which files THIS computer is running in the background that the other computers aren't. One of the safest sites for download is here- http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html. If there is a file in question, then Google the name to find out if it's legit or not and what it does. You can also post your results here and we can work on it as a group, or find any one of a number of sites that will do it for you for free, s.a. http://www.hijackthis.de/. Here is how my client computer that I'm typing on fared tonight: http://i38.photobucket.com/albums/e103/alborgmd/Software/hijackthissample.png)



If you still can't, IN SAFE MODE, run your anti-virus and anti-spyware software to make sure that your computer isn't infected.

If that doesn't work, then it could be your hardware, i.e. your memory, your hard-drive, your processor. Your memory would be the best place to fiddle- i.e. if, say, you have 2 sticks, each 1GB, then take one out, run AC, then if you still have the issue, swap it out for the other stick to make sure that your RAM memory chips haven't developed problems.

Now, if that doesn't work, if one Googles the question "run time error 8513", you'll get several hundred "hits" on what this means:

-- http://www.e-tech.ca/001-AllAccessErrors2.ASP According to this site, under this section on "Access Errors", error 8513 looks like a reference to a table corruption problem:
"Some of the field names for the data you tried to paste don't match field names on the form.@Microsoft Access treats data in the first row on the Clipboard as field names. In this case, some of those field names don't match the field names on the form.Do you want to paste only that data whose names match the field names on the Clipboard?9@311022@2"
-- http://www.corrupteddatarecovery.co...eld-names-for-the-data-you-tried-to-.asp Same explanation for the problem, which means that installing MS Access again on the client won't really fix it if your backend tables are corrupted. It could be that this particular client computer is the first to demonstrate an error code to this low-level error. It may also mean that in the near future it may become fully corrupted and unretrievable- make sure your backup routine is secure!

At this point, you may wish to ask Jon or one of his programmers to take a peak at your tables to search for any corruption.

If not of the above work, then get a new $300 desktop on ebay and load your AC client on it and quit wasting your time on an issue that will most likely be hardware related and unsolvable.

Good luck! Keep us posted!

Al