David,
I am also using the ScanSnap but am not (I don't think)able to scan directly into AC as it is not TWAIN compatible. It scans to its own software and then we import from there. For new documents which do not come in via fax (such as hospital labs/papers and mail) they are scanned into My Scansnap and then I "print" those to Paperport where I can edit, mark-up and sign the document. It is then either imported into AC or the document is put in a staff's Paperport folder with instructions on what to do with it (e.g. call the patient, schedule another test or follow-up, add data to the Excel Flowsheet, etc.). I also have 2 other MFC machines that WILL scan directly into AC and we do use these for smaller documents such as Registration info and insurance cards. How do you scan directly to AC?
Leslie