Home Forums Discussions General Discussion AC v12 build 329 drug history issue

Thank you all for your input.

We were prompted by AC to upgrade to V12 build 369 as this was thought to have cured the issue. We were in V12 build 329.

We still see the same issues after upgrade to AC V 12 build 369

Drug history is critical for Medicare patients Med Adherence measure. That is the only way to see if a medication is filled in a timely manner and if not filled then take actions.

I contend the drug history needs to be there to reduce unnecessary overhead calling the pharmacy to verify. Stain, HTN and diabetic Med Adh are all triple weighted for HEDIS Star score. Drug history allows us to keep a patient compliant.

Also for many of these patients, it has been working for us up until Aug 30, 2024. So this is a new issue.

And yes drug history shows only when filled and paid by insurance. Cash transactions, Good RX transactions will not show up

Thanks
Aramiz