Home Forums Discussions General Discussion Jon Bertman's development of AC

Bert, your kind words mean a lot—thank you!! I have a lot of fun working on Amazing Charts.

Being invited back to help the new leadership feels like a reprieve of sorts. An opportunity to finally solve the problem of getting clients’ suggestions vetted, designed, and built into the program in a timely manner. Despite how great the ideas are, most get placed into the “backlog” due to the cacophony of ever-changing requirements in our changing healthcare system. Unless the change is queued up and ready to be coded, too many things get in the way.

Given that under Harris, Amazing Charts follows best-practices regarding the “SDLC” (Software Development Life Cycle), I believe we can finally solve this problem. The solution is to build our user’s requirements directly into the SDLC.

Problem:
1. Clients have needs.
2. Prioritizing these and building them into AC — given limited resources and changing requirements — is challenging and thus the best ideas are overlooked.

Solution:
1. Let clients provide their “use cases” or “user story” improvements directly into the SDLC system via an Ideas Portal.
2. Let other clients comment and VOTE on the idea(s) to find the best ideas that will help the most clients.
3. Higher vote-getting ideas will be prioritized and put directly into the software “roadmap.”

I want to be clear: the Ideas portal isn't meant to replace this forum. On the contrary, the Users’ Board is a testament to your dedication, Bert, Ruben, and the Amazing Charts community that allows the company to exist. In fact, in response to the board, a new team is forming with a "go-to" person for each practice. Somebody who is able to oversee and manage issues rather than via the prior tech support escalation process. The new team is called the Client Success Team, and you'll be hearing from them soon!

The voice of the community is a powerful catalyst for change, and I encourage us to continue to share (constructive) insights and engage in discussions that push Amazing Charts to remain amazing! Participate in the Ideas portal when invited, vote (and add) the changes you want to see, and let's collectively turn Amazing Charts into the only EHR you’ll ever need - right into retirement (and/or the gig-work of the future)!

Sincerely,

Jon