Home Forums Thread Like Summary - Jon Bertman's development of AC

Amidst all this complaining we do about AC and suggestions as to how it could be better, I think we sometimes fail to look at it from 35,000 feet.

Amazing Charts for all its warts and bugs is a tremendous product. I will sometimes do something and an option will pop up, and I think that was a great idea to put that there by Jon.

When you think that Jon developed AC while still working as a doctor, learning coding on the way as well as learning Microsoft Access (a very popular database at the time) is remarkable. I wish I wrote down all the things that astound me about the program at the time, but along with being the fastest EMR in the country, it also just makes sense in so many ways.

This is not a paid advertisement by Jon. I think we just forget at times to sit back and marvel at the sheer complexity, yet seamless program Jon developed.

Bert, your kind words mean a lot—thank you!! I have a lot of fun working on Amazing Charts.

Being invited back to help the new leadership feels like a reprieve of sorts. An opportunity to finally solve the problem of getting clients’ suggestions vetted, designed, and built into the program in a timely manner. Despite how great the ideas are, most get placed into the “backlog” due to the cacophony of ever-changing requirements in our changing healthcare system. Unless the change is queued up and ready to be coded, too many things get in the way.

Given that under Harris, Amazing Charts follows best-practices regarding the “SDLC” (Software Development Life Cycle), I believe we can finally solve this problem. The solution is to build our user’s requirements directly into the SDLC.

Problem:
1. Clients have needs.
2. Prioritizing these and building them into AC — given limited resources and changing requirements — is challenging and thus the best ideas are overlooked.

Solution:
1. Let clients provide their “use cases” or “user story” improvements directly into the SDLC system via an Ideas Portal.
2. Let other clients comment and VOTE on the idea(s) to find the best ideas that will help the most clients.
3. Higher vote-getting ideas will be prioritized and put directly into the software “roadmap.”

I want to be clear: the Ideas portal isn't meant to replace this forum. On the contrary, the Users’ Board is a testament to your dedication, Bert, Ruben, and the Amazing Charts community that allows the company to exist. In fact, in response to the board, a new team is forming with a "go-to" person for each practice. Somebody who is able to oversee and manage issues rather than via the prior tech support escalation process. The new team is called the Client Success Team, and you'll be hearing from them soon!

The voice of the community is a powerful catalyst for change, and I encourage us to continue to share (constructive) insights and engage in discussions that push Amazing Charts to remain amazing! Participate in the Ideas portal when invited, vote (and add) the changes you want to see, and let's collectively turn Amazing Charts into the only EHR you’ll ever need - right into retirement (and/or the gig-work of the future)!

Sincerely,

Jon

I am a Johnny-come-late to welcome back Jon - only heard about this yesterday when complaining to JBS.

Horay!!! Welcome Back!

I haven't had warm fuzzy feelings about AC for sometime - quite the contrary. Yesterday was good - for a few fleeting seconds, felt good.


While I was feeling good .... a few ideas

Not sure where to post this - several references to past conferences. Will there be a 2024 or 2025 Users conference? Would be great to see Jon at it live.

If there is a conference, suggestions: current features and uses and a "Pro" day.

1. Feature demonstration Day - currently ways of charting, billing - coding, eRxg, scheduling, faxing, voice recognition, video visits, copying charts, immunizations etc. etc. in AC. We do a lot in AC. Next year - cloning and creating your own avatar in AC!

2. Following day - "Pro Sessions." Individual time with a "Pro" to observe what I do and how I do it. I suspect there are things I do well, things I do poorly, things I do that I should not do, and things I don't do that I should do. I don't know these things b/c no one ever observes or critiques my work flow. I can create a dummy patient or better, obtain HIPPA clearance, permissions and arrange a real time video encounter - check-in, encounter, charting, checkout - send a few rxs, review a few labs, images - respond to a few phone calls while the Pro observes how I interact with AC and its interfaces e.g UpDox - at the end, answer some of those questions. There is IT and providers - are there Pros?

I don't play golf - but my understanding is that a "Pro" after observing or videotaping your swing, makes recommendations - purpose is to improve the swing not sell a new club.


Gino