Thanks for the feedback Chris!
Yes, as independent practices we definitely need to be selective (sometimes known as 'cheap').
The other provider does not have to accept a connection (there will always be some that do and some that don't).
Benefit #1 below would apply to all referrals, benefit #2 & #3 would apply to connections.
1) Tracking & Closing the Loop
The platform design helps staff more easily track, follow up on referrals, and ensure all consults/results are received (whether the other practice is connected or not).
2) Status Updates
For those practices that connect, updates by specialists will be seen real-time by the primary care sender.
For example: if the specialist connection updates a referral as 'Accepted', 'Scheduled', 'Appointment Kept', you would see those updates and not have to call, reach out, fax again, etc...
3) Direct Instant Messaging
For those practices that connect, direct instant messaging on each referral can save phone calls, faxes, and improve communication.
I appreciate your feedback very much. Thank you!
