We can't go back a version as far as they say. Cloud based is extremely expensive and (I've heard) very poorly functioning. Have you used the cloud?
I am not on the cloud, I feel like it is more expensive as well. I know that they say we can no longer go back a version, this was an option in the past but no longer. Very sad that you are having such issues. You should pull the email from where they touted having the new version and send it back to them!