AC has gone to "password protection" so it is no longer a plug and play by the individual user. It would be hard for anyone to break this password system so I don't think even as good as James or Sandeep are they will able to help you hack.

I had a problem 2 years ago and had to get a new PC for the server. AC support had to transfer the data because it is now protected. They did not charge me when I needed to do this because of having the guardian angel support. I do not like how they have started to charge for everything separate!