I would like to perform the self-service upgrade and avoid the support fee. However, I cannot get past the instruction step "Verify that SQL Server 2012 Express is in use and is at least SP2". Any suggestions?

Here are screenshots of what happens:

Instructions: (see attachment "instructions")


Screenshot does not show SQL Server Configuration Manager as an option, instead shows this: (see attachment "...missing")


If I select the closest named option "Reporting Services Configuration Manager", it also fails as below: (see attachment "...fails")


Using server names AMAZINGCHARTS and 08\AMAZINGCHARTS also fail. "08" is the name of Main computer running peer to peer AmazingCharts 11.1.2

[ps: wasn't there a way to insert inline images into posts before?]

Attached Images
2022m07d03 0 instructions.png (65.14 KB, 64 downloads)
Instructions
2022m07d03 1 Microsoft SQL Server 2012 -SQL Server Configuration Manager missing crop2 .png (170.96 KB, 66 downloads)
Server Configuration Manager missing
2022m07d03 2 Reporting Services Configuration Connection unable to connect.png (198.07 KB, 63 downloads)
Reporting Services Configuration Connection also fails
Last edited by SoCalFP; 07/03/2022 4:57 PM.
Mike
Family Practice