Sorry no one has been able to help you. We do not use Office Aly so I can't help but though this would bump the thread for you.
Have you tried to get AC Support and Office Aly support on the phone at the same time?
I did that successfully when we were using Kareo billing and there was a problem with the 2 systems. I don't remember the exact problem but the 2 tech supports worked it out, this was a few years ago.