tcosta, DocMark you need to listen to EyeGuy and JBS, they are spot on, DO NOT DO THIS FOR THE INSURANCE COMPANIES, THEY MAKE MORE MONEY THAN YOU DO AT THE EXPENSE OF OUR PATIENTS!!!!!
I refuse to have staff spend time on insurance record requests. They called and threatened us and said we had to supply them the records. I have the staff tell the insurer they are welcome to send someone with proper credentialing into the office to get the records they need or pay us for this time and effort. They send someon with a jump drive and a name badge and get the records from their list and leave. I let the insurance employee, probably contracted, sit at a computer right next to one of my regular employees up front where someone has an eye on them if need be. I think patients would hate to know that the insurance companies have the access to their entire medical record like this not just diagnosis codes.

We had one girl come in for the insurance company sit at the computer, prop her phone up on the keyboard and watch a movie on her phone while getting charts! , I was off but stopped by the office to see this after I don't know how long. Very unprofessional and I told her so, I wanted her supervisors name but never did get it, should have just kicked her out of the office and I will if she is ever sent back.