I have had good responses from AC Guardian Angel Support myself in the past. I have had Ryan remote in a few times over the years, I think there are 2 Ryan's there at AC but not sure. I have always felt I got a good response from the team and have had my problems solved even if it took them calling me back or getting a second person in to help. My only complaint has been the available hours but this hasn't been an issue lately, hope I didn't just jinx myself!