Hi Serene,
Sure. Direct addresses are set up through the administrator options, under the "Patient Portal and Direct Messaging" option (its the button in the middle of the screen). This is the same screen that you would have set up your patient portal (you did set up a patient portal, right?).
In this screen, click on the "Activate/Deactivate" users button to open a list of users. Check of the box to make a user active. They will automatically be assigned a direct address (usually their first initial, last name, @ portal address, .amazing-direct.com). Click save to save this info.
Once you have the direct addresses, you will need to validate them with the Direct Trust. This only needs to be done once per practice.
- On the main screen of AC, click on the "Secure" button to open updox.
- Click on "menu", and then "Tools"
- Select the Option for "Direct Trust Activation" and follow the on screen steps to validate.
Once done, your address is ready to use.
Let me know if you run into any issues and I can help you out. My email is mdabeck@harriscomputer.com
