I finally got everything working on the Web version -- mostly it is faster and clearer than the Java-based desktop app.
Buttons are in different places and it takes a little getting used to.

The "edit" function isn't enabled by default, and you have to search a little to figure out how to get the edit screen when you first sign on. You can't scroll through the selected edits - have to go page by page by hitting forward and back. But it loads faster and saves faster.

One really annoying problem is that pen and touch isn't enabled for the "freehand draw" button -- you can sort of draw with your mouse, but it makes a very ugly signature. Medicare and some others require a hand-drawn signature; they won't accept the "signature" button which applies a saved signature image.

Funny thing is that it works with Android -- just not with Windows 10. Updox support told me they didn't think it was a critical issue, what with Covid-19 and all and they might not get to it for a while. So I have to use the Desktop app to edit faxes from Home Health and DME and nursing homes.

Desktop still works, but they hid the program files -- you have to ask Support for them if you add a new device.


Tom Duncan
Family Practice
Astoria OR