We have a closure . The issue was successfully root caused by Quest and Amazing Chart.
Whenever somebody opens the Quest ordering window, it immediately opens an active session with Quest using the automatic single sign on provisioning. That Quest session has a timeout that when expired, the user will be prompted to re-enter credentials.
If an AC user is careful enough to log-out of the Quest session, each time the user has gone to the Quest ordering window and submitted an order, one will not see this pop up. What was happening within our practice is that some users did not know it is a requirement to log out, so the Quest timeout expired triggering the pop up. If you just close the window by clicking X on the top right, it does not terminate the session.
What I do not process well, nobody else using Quest ordering with Amazing Chart ? And if others are indeed using, have you not bumped into this pop-up yet ??
Attached, please find a screenshot that appears after a Quest order has been submitted, the red bubble on the top right shows where to log out in that screen.
