I believe most people get them. Anything to do with ePrescribe and EPCS tends to do more with NewCrop and Surescripts. I am still not sure if I should act upon them or not. Most of the time we ignore them unless we hear from the patient.
My advise would be to call the pharmacy and ask if they received the script. I don't mean forever, but to get a sense of how much you should pay attention to these error messages.
Checking whether it went through via the transaction page of the med list or directly through NC if it were sent there, can be helpful. They will often give you helpful information. On the NC screen if you click the magnifying glass next to the medication in the CURRENT MED LIST, it will bring you to the bottom of the page which shows what pharmacy it went to and whether it go there. Sometimes it will say Electronic Success. Sometimes it will say Electronic Verified. Supposedly if it says verified, the pharmacy not only received it, they verified that they did on their end. There are two options to let NewCrop know what is happening. One if the overall problem with the script going through.
The other, more importantly, is the option to the right to allow you to send a message to NewCrop that the pharmacy states they didn't receive it. This MUST be done before you send it again. You WILL most likely receive a response letting you know what NewCrop found. They generally contact the pharmacy and speak with someone, but will speak with Johnny, the person who checks if Zantac is safe, if you write his name in there. This was more helpful in the beginning when pharmacies weren't use to EPCS. But, there may be a major player in your area, say Walmart or CVS who has a systems error.
