Hi Gene,
This is a known issue with NewCrop, anything more than 5 preferred pharmacies and it will throw up the error and not transmit.
To remove the pharmacies on the demographics screen, uncheck the boxes for the pharmacies you wish to remove and then click ok. Then make sure to click the save info on the demographics page. This will update the preferred pharmacy list.
Let me know if this works for you.
Last edited by ChrisT@AC; 11/08/2019 9:27 AM.