Hi everyone,

Any one run into this situation?

For a handful of patients, perhaps 10, I cannot open New Crop. It just will not open. No error message, nothing. The common factor seems to be six preferred pharmacies listed. I contacted AC support, they said just uncheck some of the pharmacies.

I cannot do that. If I open the patient, and go to demographics screen, the pharmacy drop down will show six pharmacies, all checked. I can uncheck one of them, several of them, all of them, I can check or uncheck the preferred box at the top, and it will look like some or all have cleared.

However, if I then go to the most recent encounter screen, and back to demographics, all six pharmacies have returned.

Before electronic prescribing of controlled substances, this was a minor nuisance. I would just print the prescription and we would fax it.

Now, however, for schedule II narcotics, this work around does not work.

So two questions.

1. Has any one run into this? Any idea how to actually delete pharmacies when six preferred are listed? Or anything else to try?

2. Is there any way to log onto New Crop directly, not through Amazing Charts?

Thank you!

Gene

Gene Nallin MD solo family practice with one PA Cumberland, Md