Jon,
I've stay abreast of our users dissatisfaction based on suggestions we receive through the enhancements option off the Help tab. I have 1000 suggestions since 2016 and only 14 are related to the LW, of those only 2 mention the text highlighting issue and those were from 2015. The others are asking for more data elements or an easier way to launch it from different places within AC.
It's the typical dilemma for us to decide on priorities...I concentrate on requests received since 2017, post AC 9.0, and of the 600 requests very few are duplicates, some are related such as "Orders Improvements". On rare occasions where i see more than 3-4 similar requests they get added to the list for consideration among other things.
Consider it duly noted and I've added a task to look into options to possibly improve the text manipulation and we'll look into the font inconsistencies as well. The roadmap for 2020 has already been established so it won't be considered for a while but at least it's on the list. We've been focused on regulatory changes (SCRIPT2017 for e-prescribing) for the past 6 months and as usually that doesn't leave much time to do things our users would prefer we be working on. 2020 should bring you enhancements we hope you find beneficial, a large number of them based on suggestions over the last 2 years and general gaps in functionality we've had for some time.
