No, Chris, it is much more than that. I agree with Ed that this is an annoying weakness in AC.
When this letter writer was created it was such an improvement over the previous useless one, that we all just accepted it. In fact, it is still very primitive and a PITA to use.
It does NOT act like Word or any other simple word processing program. Deletions are partially based on grouping of content, but it goes beyond that. Inserted text is sometimes treated as a group, and sometimes not (whether it comes from a template or not). The various elements of a letter are inconsistently treated (sometimes they are treated as a block, and sometimes they are not); it is hard to learn which is which.
And I suppose there is some rhyme or reason to how the fonts appear, and perhaps there is a way to make them consistent. If so, I have not learned it. Most of my letters go out with at least two different fonts.
Does Harris currently have a process for reaching out to users to learn about how we use components like the letter writer, and to learn about our "stress points" in AC? I am sure that there are people here who would be happy to provide input.
In my opinion, a smooth, well-integrated word processing program is no longer an "add-on" for an EHR; it is a basic necessary component. Further, an extensive user guide should not be required to use it.
Last edited by JBS; 10/23/2019 1:19 PM.
