Thanks. But, the fact that reminding them about what they owe is uncomfortable makes asking them easier if you know you will get a percentage. On the flip side, I do have a problem with a patient coming in and being charged $100 on Monday, which they don't pay, then coming in Tuesday and paying it. The receptionist did nothing and still made money.
However, if you just accept that she will make money she may not deserve, the system may work. Like anything you have to track it. If for the last three months, you are getting $1000 in back balances, and then you are getting $1500 over the next three months, then who cares about some not being due to her working harder to collect.
