I think I bring this up annually and then forget the responses. Forgetting the effect on the other employees, which wouldn't be a problem with our staff, does anyone give a percentage of collection of back balances to the receptionist.
A vast majority of our back balances our written off or sent to collections and settled by allowing a 50% payment. I would think it would be difficult to push for back balances at the window. I know it is their job. But, for instance, my receptionist is in trouble financially. If there were a back balance of $400.00, and she got 8% whatever she collected, $32.00 would be a pretty big incentive to be a little more pushy. Sure, that $32.00 is mine, but otherwise I may not collect it all.
Again forgetting the other staff (you could even give them a cut), and sending to collections and other ways of collecting, all things that don't always work, do you think this is viable. I mean if asking for $400.00 gives you a response of, "Oh I didn't know I owed that?" Why? And, then you show them their deductible, and they say, oh, wow. I'll send that when I get home. And, then they don't. But, if giving $32.00 or whatever percentage, gets you rest of the balance does that make sense? And, it helps the employee as well.
