Hi Trista,
What is happening here is that we put a new task in the program that automatically pulls in lab result emails for providers every 15 minutes. What got past us is that the system refreshes the email grid every time it runs. Therefore refreshing your email grid and cleaning it (deleting your email text, sorry).
This has been fixed and tested for version 10.1 that's out in beta now and should be a general release soon.
If you want to upgrade to it now I will help you out with that.
We now have 16 practices currently using V10.1 for about 2 months now and no problems reported.
Please let us know if you want to upgrade, it will fix this issue.
Anthony
