In regard to the latest version of AC, v10.0.2 (recently we upgraded from v9.1 as required to keep using the ERx component), is anyone having trouble with disappearing messages?
I've emailed tech support and received no reply. Please help.
The scenario: the other day I sent 4 messages to my staff, after hours while processing lab results, for them to call these patients the following day to give lab results. However the next morning I asked the staff about them and NONE OF THE MESSAGES WERE IN THEIR INBOXES. ALL HAD DISAPPEARED !
The clinicians on this forum will immediately understand how this could pose tremendous safety and medico-legal liability risk if our work flow is impaired by the EHR. I can't remember all the messages I send to my staff everyday so this is a rather scary situation to me.
Is there a setting in the new version that I am not aware of? Something that would delete messages over night? Or could this be a bug in the new version?
Your insights and help are welcome.
ALauer
Brewer, ME
