hello,
paid AC tech support to upgrade me to version 10 . halfway thru the upgrade they said they could not proceed because a website that needed to be accessed was blocked .
this is what they sent me:this is the website that they cannot acces and it is stopping the upgrade .
https://accs-api.amazingcharts.net:49060/CredentialsService/CredentialsService.svc
they are telling me they have no clue why and want me to figure it out or call my IT guy. i am in a small town and do not have easy access to any IT support ,
can someone please help me out .
I am stuck because they rolled me back to version 8.3 and to make matters worse , they cannot get the clients to connect with the data base. To add insult to injury, they ate telling me it is because AVG is interfering with it and I should call AVG! this after i prepaid for my upgrade
so I am stuck with either having to turn off my AVG and risk viruses or try to call some tech support in a different country .
this is awful service from AC tech support. can someone please help!
thanks
bala
