I have a couple of questions and potential suggestion for improvement on this subject as well. We use both AC and ACPM and they don't freely exchange information with each other; it's a little frustrating, so I'm with Ally on this whole serial rescheduling topic.
I don't want to have to change the appointment type to keep the appointment in the history. Doesn't that defeat the purpose of having a Did Not Keep Appointment feature? It just junks up the patient's Medical chart when the doctor/admin saves those messages to it.
We use ACPM and it does record the appointment changes, but those changes don't document in AC. If I change an appointment in ACPM, where I'm supposed to, the doctor doesn't get a notification unless I have both ACPM and the current days AC schedule up on the screen at the same time. I have to cancel the appointment in AC first if I want the doctor to get the alert that it's been canceled or if the patient DNKA. If I change the appointment in ACPM by rescheduling, he doesn't know at all; unless I tell him or send him a message in AC.
1. Is there a report available that would show all the scheduling changes in a patient's history, regardless of the reason type, i.e. patient canceled versus office canceled, patient rescheduled/office rescheduled, No Show, etc in either program or both?
2. Can additional reasons for appointment changes be added to AC? Ex: Patient Cancel, Office Cancel, Patient Reschedule, Office Reschedule, DNKA.
3. Is it possible to create a report type that allows this kind of search? You input the patient you want to search and you select the kind of appointments you want to see for All Time or a Date Range.
I think it could be a useful function. I know we used it a lot in the last practice I was in with their EHR (PrimeSuite from Greenway - lots of bells and whistles, but big $$$$$ to buy) for all of our serial reschedulers - we frequently had patients on meds that needed to be monitored but would reschedule their appointments over and over and still call for refills and the doctors would be none the wiser about how many times the patient had changed their appointment. On many occasions the front office staff would run that report and show it to the doctors so they could see just how often their patient was changing appointments. Sometimes we would print that report and have the doctor show it to the patient and they'd ask the patient to cut it out. I know I wouldn't mind seeing it available as a customizable report.
