I have been using UPDOX for almost 7 years now and I am very well acquainted with its use. It is my understanding that UPDOX wishes users to go to the web-based version as opposed to the desktop version, which I have been using. I have found that the desktop version is easier on the eye and, from my standpoint, easier to use than the web version. As I noted, above, there is little in the way of documentation, that I have found, about using UPDOX on the web. Being experienced, I know where to look to find the answers. If I was a new customer, however, I think that it would be more difficult. Maybe there are some YouTube videos out there that I don't know about. I use Amazing Charts, and they have some great training videos. They are a great resource. I agree that your UPDOX support team is great, as well. The problem is that the support hours are limited. For many of us, use of the electronic record and UPDOX requires many hours after work and on weekends. It would be nice to have better live support.
The biggest issue I have, and I am not alone on this, is that the UPDOX desktop version is timing out at random, even when the user is in the middle of working on a document. The window will then close, and the user has to start all over again. I have contacted UPDOX support about this but I have not been able to have any resolution of this. My partners, in the office, have had the same problem. I would appreciate some sort of response or solution. This has only recently started happening to me but has happened others for some time. I wonder if there is some sort of conflict with Microsoft windows? The web version is not timing out to any significant degree.
