DoctorMel - Glad you were able to resolve your issue. If you have any issues with support documentation I'd be happy to review it and kick it over to the right team.
I'll be honest here, I may not have all the answers when it comes to what is going on in your particular Updox account due to the internet environment which version your running etc etc lots comes into play.
I would love the ability to hear specific workflow issues you run into, and perhaps tie those to a feature Updox can do within the web system.
I would ask that any support request would continue to use our support number as we have a lovely group of people over there highly trained to resolve your issues.
