Hi Kris,
I apologize for the delayed communication on this change but in effort to provide the highest level support to our ACPM clients, we feel this change will help us achieve our goal. We still do provide both the phone option and email option to reach our support department. Our preferred option would be email as it is easier for the clients to describe the issue and show examples for our team to be able to research prior to contacting you back to help streamline the process. This will help save time for both our team and your practice in obtaining a resolution. Again, we appreciate your understanding and cooperation to this process change.
Regards,
Jeremy