I don't use ACPM either (happily, it seems), but I join Sandy & Bert in asking AC to reconsider discontinuing live chat for support. When I need AC help, live chat is consistently the fastest way to troubleshoot issues. Email is close to useless, I usually can't provide enough info for support to understand, no less to solve a problem in an email. Result = multiple email exchanges, sometimes over days.
AC needs to remember that for the same reason AC allocates support resources (efficiency), their customers need to get back working promptly as well. The difference is, we pay AC for support. They're not doing us a favor.
