Not sure how anyone else feels, but while the messaging works great as far as communication, I find following the conversation within a message difficult. Plus, replies tend to just throw extra phrases in there as far as who said what. I don't always see times and dates the way I would want to. Things that would help in order are:
1. Within a message have each comment sort of separate sort of like the way a thread is here. I know there isn't the same amount of space -- maybe it could be compacted when it is saved. Or the message could just say: Bert and time: Below this the message. When you send a line goes under. The next comment from the recipient would say: Sue and the time, etc.
2. Have the option of top to bottom vs bottom to top. I would find it MUCH easier to follow if it were latest reply on the bottom.
3. Get rid of the Re, Re, Re, Re, etc.
4. When you go to send a message, maybe default to the subject line. We try to use subjects like Refill or Call Soon, etc. Sort of like an email, although it doesn't force you to go to the subject line, you do start above it and tab through it.
5. We need an autorefresh so I don't suddenly find out I have four messages that are pending from 4:00PM at 9:00PM when I do something in the chart which refeshes the inbox. We have never been able to find the right protocol as to when to have an MA or whatever send a message and tell us.
It's ironic. Because I always find it amusing when someone sends me a message at 10:30AM and then tells me right after, "I sent you a message." I would clearly see this message when I open a chart from my inbox. But, when is it not ironic to gell me?
Any ideas or thoughts?
IF YOU REPLY, IF YOU COULD SPECIFY WHICH YOU ARE REPLYING TO, IT WOULD BE HELPFUL.
I am so picky!
