I tried to reproduce the problem. Not sure if there is something he is not doing. I tried randomly.
I wonder if he is taking advantage of one of the things he can do. This is courtesy of Jon (JBS), so he could add more, and he may even be able to shed some light on this.
But, if a patient comes in with 20 meds, rather than write them all in one by one, he can open New Crop at the top left of the script writer and, hopefully all the meds with be there.
The only issue is JACHO rules. I guess one day everyone will have to write this way anyway.
You would click on ePrescribing on top left
Manage via New Crop screens
Select the drugs you wish to transfer to the chart or select the box at the top
Then choose Select
This is a good screen to make sure the sigs are correct, in other words, ml and not tsps and 100 Milliliters and not something not acceptable
You can edit from there
Take Complete Rx to Review Page
If it didn't like one or more, it will let you know
Click on Add to Current Meds
You could select transmit meds if you were doing EPCS or just want to send via eRx.
Hope this helps. Even if it doesn't fix your problem, it should be helpful. I will say that if you try to do one of the steps and jacho doesn't like it, it will tell you why. Then you can remember. And, change them right away like tsp to ml or have to have a number in dispense. I can't recall if it lets the others go through or not.
This was a brilliant idea by JBS. Especially, with those with 20 meds especially since they likely won't know them all of going through each bottle individually. Geeeez.
Of course, if they don't stay. I kept trying to see how well it would work but NewCrop seems to work in real time. I would go to NewCrop, and they were there. Inactivate or remove. But, then they were gone.